Frequently Asked Questions


Do I have to create an account?
Where are my purchased files?
Refunds?
Larger size?
What is Symbiostock?
What if I don’t have a PayPal account?
Do I own the images I buy?
Does the image I license have a watermark?
What color space will my purchased image be in?
May I share the images or post them on Facebook?
Do I have to provide a credit line?
I need an image for a school project – may I use the watermarked one?
Do you need to know where the image is used?
Image sizes?
My question isn’t in the Frequently Asked Questions, what do I do?

Do I have to create an account?

To browse images, no. If you wish to license images, yes. You choose a user name and password and provide a valid e-mail address (we e-mail you a reminder of your chosen name and password) to create an account. When you make a purchase, PayPal will share the account name and address with us so all your purchases will be available for you to download.
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Where are my purchased files?

When you are logged in, clicking on your user name in the menu bar will take you to the My Cart & Licensed Images page.
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Refunds?

Refunds for licenses purchased are not possible as there is no way to ensure the destruction of the downloaded image. If you notice some quality issues (which I hope is never the case), please contact me to obtain a corrected version.
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Larger size?

A larger size may be purchased for the difference in price between the original size and the new size, but you will need to contact me to arrange that as it can’t be done automatically. You cannot exchange a large size for a smaller one and get a refund for the difference. If you must have the larger file instantly, buy it and contact me to obtain a refund for the smaller size.
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What is Symbiostock?

Symbiostock is a loose network of over 150 independent artists’ sites where searching works across multiple sites, giving buyers the best of dealing with artists directly and having a wide range of choices as they search for the right image or illustration. Each artist has his or her own site, so we have the control we need over what we license, on what terms, and how our work is presented. If a buyer browses through my Caribbean beach or Boston images, they see only my work, but if they type in a search string, the results will be from my site first and then my network partners.
Each site sets its own prices and license terms, so do not assume that all will be the same as on my site. From a small start in early 2013, the network of images is now over 180,000 from over 150 sites.
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What if I don’t have a PayPal account?

You may create one, or if you won’t want to have an account, you may provide PayPal with your details for a one-time payment.
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Do I own the images I buy?

No. You license the use of them and although you have a digital image, you do not have the copyright in that image (that stays with me) and there are some limits on what you can do with it. See the Standard License Agreement for details.
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Does the image I license have a watermark?

No. What you download will have no watermark.
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What color space will my purchased image be in?

If you don’t know what this question means, don’t worry about it – you’ll be happy with your image. Otherwise, sRGB! All my images are edited as 16 bit AdobeRGB images from the RAW originals. If you need an AdobeRGB image, purchase from the site and e-mail me to get an AdobeRGB version.
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May I share the images or post them on Facebook?

No. You may not provide the images to other people – they need to purchase their own license if they wish to use an image from my site. You may not post the image on public file sharing sites – Flickr for example – where other people can download them. If you use a shared network area at your company for people working on client projects, that’s acceptable as long as the files aren’t publicly accessible.
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Do I have to provide a credit line?

In advertising and other commercial uses, no (although it’s great if you do). For all editorial uses (even of commercially licensed images) yes. It should read:

© Jo Ann Snover / digital bristles
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I need an image for a school project – may I use the watermarked one?

No. The only legitimate use for a watermarked image from the site is for a comp prior to publication. There are a number of sources of free images on the web, but this isn’t one of them. And a blog sized image is very reasonably priced, so it is within almost everyone’s budget.
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Do you need to know where the image is used?

No. It’s always great to find my images in use and I certainly wouldn’t discourage you from letting me know, but you are not required to report on usage (as your price covers multiple uses of the same image; it’s Rights Managed licensing that tracks each use and charges a separate fee for each).
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Image sizes

Blog – 400 px longest side (web use). The smallest size suitable for use on a website.

Small – 800 px longest side (web use). Twice the blog size, allowing for a larger image for your website.

Medium  – 1,800 px longest side (small print use). The medium sized image allows for very large web use (up to 1,200 pixels if unaltered) or smaller print uses.

Large  – original file dimensions. The largest size is generally the original image size and allows for big prints, bus wraps, billboards or cropping a small portion of the full image

 
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My question isn’t in the Frequently Asked Questions, what do I do?

Contact me – and I’ll probably update the FAQ if the question is one other people might need answers to.
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